At noon on Tuesday, May 7th, Nikola Broadband will be transitioning to new equipment and an updated billing system.
The goal is to make all things more manageable for customers, and staff, as usage of our broadband service has grown in recent years. We’re hoping to start offering you an online portal to manage your billing, as well as see data usage & track any issues related to your Broadband service. Core networking will receive some upgrades, and we will have additional tools to assist you if something does go wrong in your broadband service.
In the coming week, you may see notifications from our online portal regarding billing, new account creation, or modifications made to an account.
It is safe to disregard any invoice or notifications generated, as we refine the system and move toward the planned launch date. However, if you are sent a invoice/bill that looks incorrect for your account, please do notify us at firstname.lastname@example.org prompt that we can make any necessary corrections prior to the 05/07 launch date.
Feel free to take a preview tour of our planned portal at https://my.nikolabroadband.com , and we’d love to hear any feedback you may have. Features like being able to pay your bill online will added as the roll-out progresses.
All customers can anticipate a 15 minute service interruption occurring at 12:00pm on 2019/05/07, however if you have a service interruption lasting longer than this on the day being announced, please do give us a call at (360) 582-1051
Post expires at 11:59pm on Wednesday May 15th, 2019