After taxes are in, Nikola Broadband will begin overnight testing of a new payment and billing system. Many of you have been asking for a way to pay bills online/outside of office hours, and we listened.
We’re hoping that the new portal will be more convenient as a way to manage your data usage and billing in a simple, unified interface. The overnight redesign and testing phase also gives us the opportunity to add higher speed, high-availability fiber links (and other secret sauce) to our core infrastructure.
If you happen to be surfing in the overnight hours, please let firstname.lastname@example.org know if you experience a connectivity issue lasting longer than 15 minutes. There are a few accounts from our subscriber list that do not have current equipment correctly associated to them, and although we hope to catch most of these before going live, you can help us make sure you are ready for the transition by sending along your MAC address (it’s usually on the sticker on the bottom of your routing device) before we roll out the online portal, and our other planned infrastructure upgrades.
Post expires at 11:59pm on Sunday April 21st, 2019