Email Help Menu


Nikola Broadband E-mail:

The most straight-forward way to access your Nikola e-mail account is always by using our webmail service at:

There are no settings to configure, and it only requires a functioning web browser. Webmail works everywhere, even while traveling abroad, and because all your mail functions are delivered into a convenient browser session, there is no issue with restrictive firewall settings often found on hotel wi-fi, and other semi-public hotspot locations.
If it sounds like your 3rd party e-mail software is malfunctioning, or mis-configured, we may request that you use the webmail service for your correspondence.

When configuring an add-on product to work with our mail services, our mail server supports POP3 or IMAP mail protocols. We do require secure authentication (SSL) when setting up access to the mail server. Sending mail through our server from outside our network requires authentication (email address and password).

Incoming Mail Server (POP3):
Port 995
Authentication REQUIRED

Incoming Mail Server (IMAP):
Port 993
Authentication REQUIRED

Outgoing Mail Server (SMTP):
Port 465
Authentication REQUIRED

What you need to know BEFORE you start.

  1. FULL email address (like: , just ‘john’ will not work)
  2. Email password    (password must be at least 6 characters long, contain 1 UPPER case, 1 lower case, 1 number).
  3. What type of email account you want (IMAP or POP3).

IMAP is the most common setting for modern e-mail accounts. If you are likely to be viewing your mail from multiple locations, programs or devices then you will generally want to select IMAP. Key features include:

  • Suspect, or Junk mail can be pre-routed to your Junk mail folder if it has several indicators of spam.
  • Email is synchronized. Delete it on one device and it is deleted on all devices.
  • Custom mail folders can look the same on all compatible devices.
  • Past correspondence is stored on the mail server, and can be restored if you lose a device, or accidentally delete the local mail profile stored on your computer or phone.
  • IMAP is not recommended if your phone or computer has a very slow internet connection, or you keep an enormous history of archival email

Select POP3:

  • If you prefer to do your own spam filtering, all messages arrive directly in your inbox without regard to spam score
  • If you only have one computer checking email
  • Travel with your laptop to places with limited or no internet access.
  • If you want your email stored only on your own computer, and are comfortable with doing your own email backups


Help with specific devices and clients

I need help with configuring my phone.

I need help configuring email on my computer or laptop.

Once your email client is configured, we also have a short primer on Spam. Some tips for getting the messages you want, and filtering out those that you don’t.